碰到加拿大航空取消的班機不要急著同意退費

2025-08-18

加拿大航空的大規模停飛事件已經進入第二天,當天所有航班全數取消,導致大量旅客行程受阻。事件迅速引發社會關注,航空旅客權益組織主席 Gabor Lukacs 特別提醒乘客,不要輕易接受航空公司提出的退款方案。原因在於,一旦旅客選擇退款,航空公司便不再承擔為乘客改簽其他航班的義務,等於旅客放棄自身應有的保障。

根據加拿大運輸局所制定的《航空旅客保護條例》,即使罷工被視為屬於「不可控因素」,大型航空公司仍然有責任,必須為受影響的旅客安排改簽,並且不僅限於自家航班,而是應將旅客轉至 任何一家航空公司 的下一班可用航班,相關費用應由加拿大航空全額承擔。這項規定旨在保障旅客在突發事件下的出行權益,避免因單一航空公司停飛而被迫滯留。

然而,目前因需求暴增,機票價格已經出現極端飆升。例如,多倫多至溫哥華的往返機票,在本週價格竟超過 1300加元,而在九月時僅需 273加元,短短時間內漲幅高達數倍。專家提醒乘客,如果加拿大航空僅提供自家後續航班的改簽方案,旅客有權利主張改訂競爭對手的更早航班;若航空公司拒絕配合,旅客則可以自行購買其他航空公司的機票,並保留向加航提出索賠的權利。

這一事件凸顯航空市場在突發狀況下的供需矛盾,也再次提醒旅客,熟悉相關法律保障是維護自身權益的重要手段。對於許多急於出行的人來說,能否靈活運用《航空旅客保護條例》的規定,將直接決定他們是否能避免高昂的票價損失與漫長的滯留等待。

The large-scale grounding of Air Canada flights has now entered its second day, with all flights canceled on that day, leaving a vast number of travelers stranded. The incident quickly drew public attention, and Gabor Lukacs, president of the Air Passenger Rights organization, issued a reminder to passengers: do not hastily accept a refund. The reason is that once passengers agree to a refund, the airline is no longer obligated to rebook them on another carrier’s flight, effectively causing travelers to forfeit their rights.

According to the Canadian Transportation Agency’s Air Passenger Protection Regulations, even if a strike is considered an “uncontrollable factor,” large airlines are still required to rebook affected passengers. This obligation is not limited to their own flights but extends to any available flight on any airline, with all costs to be borne by Air Canada. These rules are designed to safeguard travelers’ rights during unexpected disruptions, ensuring they are not stranded solely because of one carrier’s operations.

At present, ticket prices have skyrocketed due to a surge in demand. For instance, a round-trip flight from Toronto to Vancouver now costs over CAD 1,300 this week, compared to only CAD 273 in September — a sharp increase within a short period. Experts warn that if Air Canada only offers rebooking on its own future flights, passengers are fully entitled to request rebooking on a competitor’s earlier flight. If the airline refuses, travelers may purchase tickets from other carriers themselves and later seek compensation from Air Canada.

This incident highlights the severe supply-and-demand imbalance in the airline market during crises and serves as a reminder that knowing the law is essential to protecting one’s rights. For many travelers in urgent need to fly, the ability to properly invoke the Air Passenger Protection Regulations could make the difference between avoiding exorbitant ticket costs and being left stranded for days.