這起事件發生在中國大連的一家日料店，引發社會廣泛關注與譴責。來自北京的女子與丈夫到該餐廳用餐，因為對餐廳的服務與菜品不滿，現場提出負面評價。沒想到此舉卻引發店內女服務員的極端反應。據報導，該名女服務員情緒失控，竟然直接將一壺滾燙的開水潑向女顧客，導致對方雙臂與前胸嚴重燙傷。女子當場痛苦不已，最終不得不送醫治療。

受傷女子的丈夫對媒體表示，妻子不僅身體遭受二度灼傷，心理上也受到極大衝擊。作為普通消費者，他們認為在消費過程中留下評價本屬正常，無論是好評還是差評，都不應該成為服務人員施暴的理由。他明言已經決定向涉事服務員與餐廳提告，並將透過法律途徑追究相關責任。

事發後，大連警方迅速介入調查。根據官方公告，涉事女服務員因故意傷害行為，被依法處以行政拘留十日並罰款200元人民幣。這樣的處理結果一出，隨即在網路上引發大量爭論。許多網友質疑，傷害他人導致嚴重燙傷，僅僅以行政拘留與小額罰款了事，懲罰是否過輕？有人直言這等於是對受害者的不公，也可能縱容未來更多類似事件的發生。

此外，輿論還延伸至餐飲行業的服務態度與消費者權益保護問題。不少評論指出，餐廳與員工在面對顧客的批評時應保持專業與冷靜，而非以暴力手段回應。這起事件不僅損害餐廳形象，更破壞大眾對餐飲服務行業的信任。

目前，受害女子仍在接受治療，後續康復情況與法律訴訟進展也成為外界關注的焦點。事件本身凸顯出在當前消費環境下，消費者如何在行使正當評價權利的同時，獲得應有的安全保障。這場由「差評」引發的暴力事件，無疑將成為推動社會反思服務業管理與法律懲處力度的重要案例。

This shocking incident in Dalian, China, has sparked widespread public outrage. A woman from Beijing, dining with her husband at a local Japanese restaurant, was left with severe burns on her arms and chest after a waitress poured boiling water on her. The conflict reportedly began after the couple expressed dissatisfaction with the food and service and later left a negative review at the scene.

According to the victim’s husband, what should have been a routine exercise of consumer rights—leaving a critical review—ended in violence. He stated that his wife not only suffered second-degree burns requiring medical treatment but also endured significant psychological trauma. He confirmed that they intend to file a lawsuit against both the waitress and the restaurant, seeking accountability through legal channels.

Police quickly intervened, and authorities announced that the waitress had been placed under administrative detention for 10 days and fined 200 yuan. However, this outcome has triggered heated debate online. Many netizens criticized the punishment as too lenient for an act that caused serious bodily harm. Some argued that such a light penalty risks undermining consumer safety and could embolden future incidents of violence in the service industry.

Beyond the immediate case, the controversy has expanded into broader discussions about consumer rights and service standards in China’s restaurant industry. Commentators emphasized that businesses and their staff must remain professional and composed when facing criticism, rather than resorting to violence. The incident not only damaged the reputation of the restaurant involved but also eroded public trust in the service sector as a whole.

The victim remains under medical care, and the progress of both her recovery and the pending lawsuit are being closely followed. This case highlights the urgent need to strengthen consumer protection, ensure stricter enforcement of laws against violent conduct, and establish clearer accountability for businesses when their employees harm customers.