亞馬遜（Amazon）近日宣布計畫對其人力資源部門，即PXT團隊，進行大規模裁員，預計將減少約15%的員工，涉及人數約1500人。公司指出，此舉主要原因在於人工智慧（AI）技術將接管招聘、績效管理等基礎HR職能，透過自動化系統完成過往由人力負責的工作流程，從而達成組織效率優化與成本控制的目的。

這一消息於2025年10月15日由《財富》雜誌披露，亞馬遜表示此次裁員屬於其AI戰略重組計畫的一部分，未來其他部門可能也會因AI導入而進行相應調整。亞馬遜首席執行官安迪·賈西此前已多次公開強調，AI將深刻重塑企業組織管理模式，並暗示部分崗位將面臨縮減。此外，亞馬遜近期投入超過1000億美元擴展AI與雲計算基礎設施，也印證了公司對科技自動化的戰略決心。

其實，亞馬遜的裁員行動並非孤立事件。早在2022至2023年間，公司已累計裁減約2.7萬個企業職位，涵蓋多個部門。2025年5月，IBM也宣布將用AI替代數百名HR員工，引發業界對AI替代白領崗位的廣泛討論。隨著AI技術逐步滲透人力資源管理，招聘、績效評估、員工培訓等傳統工作將越來越依賴自動化系統。

有趣的是，亞馬遜此次裁員消息與其同時宣布的季節性藍領員工招聘計畫形成鮮明對比。2025年10月20日，公司宣布將招聘約25萬名季節性藍領員工，顯示亞馬遜在“前端擴張、後端壓縮”的策略上做出明顯區分：一方面依靠AI和自動化減少白領人力成本，另一方面在物流和倉儲等一線崗位大力增加人力以應對旺季需求。

此事件凸顯出AI技術對傳統企業運營模式的深遠影響，也引發社會對白領職位未來安全性的討論。亞馬遜作為全球電商與科技巨頭，其AI戰略的實施效果將可能對整個行業的人力資源管理和職場結構帶來長期影響。

Amazon recently announced plans to carry out significant layoffs in its People Experience and Technology (PXT) team, its human resources department, with approximately 15% of staff—around 1,500 employees—expected to be affected. The company cited the adoption of artificial intelligence (AI) technologies as the primary reason, noting that AI systems will take over core HR functions such as recruitment, performance management, and other administrative tasks, aiming to improve efficiency and reduce costs.

The news was reported by Fortune on October 15, 2025. Amazon described the layoffs as part of a broader AI-driven organizational restructuring strategy, with the possibility that other departments could see similar adjustments as automation spreads. CEO Andy Jassy had previously emphasized that AI would fundamentally reshape organizational management and hinted at potential reductions in certain roles. Concurrently, Amazon has invested over $100 billion in AI and cloud infrastructure, underlining its commitment to technological automation.

This move is not isolated. Between 2022 and 2023, Amazon had already cut roughly 27,000 corporate positions across multiple departments. Earlier in 2025, IBM announced it would replace hundreds of HR employees with AI, sparking widespread industry discussions about AI’s potential to replace white-collar jobs. As AI increasingly permeates HR functions—covering recruitment, performance evaluation, and employee training—traditional HR roles are becoming more reliant on automated systems.

Interestingly, Amazon’s layoffs coincide with a major hiring initiative for seasonal blue-collar workers. On October 20, 2025, the company announced plans to recruit approximately 250,000 seasonal frontline employees, highlighting a stark contrast between its “front-end expansion, back-end contraction” approach: reducing white-collar roles through AI automation while significantly increasing frontline labor to meet seasonal logistics and warehouse demands.

The announcement underscores the profound impact of AI on traditional business operations and has sparked debate over the future job security of white-collar workers. As a global e-commerce and technology giant, Amazon’s implementation of its AI strategy could have lasting effects on human resource management and workforce structures across the industry.