2025年10月27日，台灣知名殘疾歌手鄭智化在社交媒體上發文致歉，對近日自己在深圳機場的登機事件表達澄清與反思。事件源於此前鄭智化批評深圳機場“無人性”，稱在登機過程中被迫“連滾帶爬”，引發社會熱議。鄭智化在公開道歉中指出，他使用“連滾帶爬”的詞語，是因登機過程不順而一時氣憤所致，他對用詞向服務人員表示歉意，並感謝當時協助推輪椅的工作人員，稱對方服務非常周到，甚至直接攙扶其腿進入登機口。他希望社會能將焦點放在事件引發的對少數群體權益的討論上，而非個人感受。

事件發酵後，深圳機場也在深夜發表道歉聲明，承諾立即改善服務。然而，隨後10月26日曝光的登機監控視頻顯示，鄭智化登機過程中確有多名工作人員協助，與他最初的描述有所出入。此消息一出，引發輿論轉向，多數網友認為鄭智化的說法有過度誇大之嫌，甚至有人評論“原來這叫沒人幫啊”，指出真正受影響的是三名協助他的工作人員。有部分網友質疑，深圳航空公開的監控視頻可能經過剪輯，略去了數十秒的畫面，增加了事件討論的複雜性。

面對輿論風向的轉變，鄭智化再次在個人社交媒體上發文表示，深圳機場已就個人遭遇向他道歉，他不再追究，認為這次事件主要是個別升降車司機行為不當，而非整個機場的問題。他希望借此事件促進深圳機場對殘疾人士服務的優化，強調深圳是自己喜愛的城市，深圳人優秀，希望機場服務水平與城市品質同步提升。

此事件在中國網路上引發熱烈討論，部分網友憤怒表示，之所以機場道歉，是因為視頻曝光才迫於壓力，事實上從始至終都有服務人員全程攙扶，根本不存在“連滾帶爬”的情況。整個事件反映出公眾對服務質量、殘疾人士權益保護以及網路信息傳播影響下的輿論評價之間的敏感關聯。

On October 27, 2025, Taiwanese singer with a disability, Zheng Zhihua, issued a public apology on social media regarding a recent boarding incident at Shenzhen Airport. The controversy began when Zheng criticized the airport for being “inhumane,” claiming that he was forced to “roll and crawl” during the boarding process, which sparked widespread public discussion. In his apology, Zheng clarified that his use of the phrase “roll and crawl” was a result of frustration during a difficult boarding experience. He apologized for his wording and expressed gratitude to the staff who assisted him with his wheelchair, noting that they provided excellent service and even helped lift his legs into the boarding gate. Zheng emphasized that the focus should be on raising awareness about the rights and treatment of people with disabilities, rather than his personal feelings.

Following the incident, Shenzhen Airport issued a late-night apology and promised to improve services. However, on October 26, surveillance footage from the boarding area was released, showing that multiple staff members had indeed assisted Zheng throughout the process, which contradicted his initial description. This revelation caused public opinion to shift, with many netizens suggesting that Zheng’s account may have been exaggerated. Some commented, “So this is what ‘no one helped’ looks like,” highlighting that the staff who assisted him were actually the ones affected by the controversy. There were also claims that the airport may have edited the video, omitting several seconds of footage, adding further complexity to public discussion.

In response to the evolving public reaction, Zheng posted again on social media, stating that the airport had apologized to him personally, and he would no longer pursue the matter. He acknowledged that the incident stemmed from the inappropriate behavior of an individual lift operator rather than a systemic failure of the airport. Zheng expressed hope that this situation would encourage Shenzhen Airport to improve services for people with disabilities, emphasizing that Shenzhen is a city he loves and admires, and he hopes the airport’s service quality can match the city’s excellence.

The incident sparked intense discussion among Chinese netizens, many of whom expressed anger, asserting that the airport only apologized because the video was exposed. From start to finish, staff had been assisting Zheng, and there was no instance of him “rolling and crawling.” The case highlights the sensitivities surrounding service quality, the protection of rights for people with disabilities, and the influence of online information on public perception.