近日，一起涉及中馬兩國遊客與服務人員的爭議事件在網路上引發廣泛關注。事件發生在馬來西亞吉隆玻國際機場的一家星巴克門店。一名來自廣東的遊客在店內點餐時，由於語言不通，使用翻譯軟體與店員溝通。在交流過程中，店員顯得不耐煩，並低聲用馬來語說出“bodoh”，意即“笨蛋”，對消費者進行辱駡。這一行為全程被監控錄影記錄下來，但當時消費者並未察覺。

事件曝光是在消費者將錄影上傳至社交媒體後，馬來西亞網友通過視頻內容發現店員的辱駡行為，並主動向有關部門投訴。這一視頻迅速在中馬兩國社交平臺上流傳，引發廣泛討論。許多網友對店員的不當行為表示憤怒，認為服務行業應以禮貌和專業為本，辱駡顧客不僅不道德，也損害商家形象。事件同時引發對語言障礙、跨文化交流以及遊客權益保護的關注，成為近期中馬兩國輿論的焦點話題。

Recently, a dispute involving a Chinese tourist and a service worker in Malaysia drew widespread attention online. The incident occurred at a Starbucks store in Kuala Lumpur International Airport. A tourist from Guangdong used a translation app to communicate with the staff due to a language barrier while placing an order. During the interaction, the staff appeared impatient and quietly muttered the Malay word “bodoh,” meaning “stupid,” insulting the customer. The entire exchange was recorded on surveillance cameras, although the tourist did not notice it at the time.

The incident came to light after the tourist uploaded the video to social media. Malaysian netizens who saw the video identified the insult and filed complaints with the relevant authorities. The video quickly spread across social platforms in both China and Malaysia, sparking heated discussions. Many commenters condemned the staff’s inappropriate behavior, emphasizing that customer service should be conducted with professionalism and courtesy, and that insulting customers not only is unethical but also damages the business’s reputation. The incident also drew attention to issues of language barriers, cross-cultural communication, and the protection of tourist rights, making it a focal point of public debate in both countries.