日本為吸引國際觀光客做出那些努力

2026-01-04

日本長年以來將「觀光友善」視為國家層級的重要政策之一,因此在整體城市規劃、交通系統與日常服務中,都能感受到為外國旅客量身打造的細膩設計。無論是第一次造訪日本,或是多次重遊的旅人,往往都能在細節中體會到「不會日文也能安心旅行」的便利感,這正是日本觀光長期受到好評的關鍵原因之一。

在語言環境方面,日本主要城市與觀光地區早已全面多語化。像東京車站、成田與羽田機場、大阪梅田、京都車站等交通樞紐,以及熱門景點與大型商場,幾乎都能看到日文、英文、中文與韓文並列的指示標示。這不僅降低迷路風險,也大幅減少外國旅客在交通轉乘與購票時的心理壓力。此外,各大機場與主要車站通常設有外國人旅遊服務中心,櫃台人員可使用英語甚至中文、韓文提供協助,從地圖索取、行程建議到交通諮詢,都能獲得即時幫助。配合官方與民間推出的多語言旅遊網站與APP,旅客能輕鬆查詢路線、景點介紹與即時資訊,讓行程規劃更加順暢。

交通便利性是日本觀光體驗中最常被稱讚的一環。Suica、Pasmo等交通IC卡,對外國旅客而言幾乎是「神級工具」,一張卡就能搭乘電車、地鐵、公車,甚至在便利商店、自動販賣機或部分餐廳消費,免去反覆購票與找零的麻煩。針對觀光需求,日本也設計各式各樣的交通套票,例如全國或區域適用的JR Pass、東京地鐵一日或多日券,讓行程密集的旅客能有效控制交通成本。從機場進入市區方面,像成田特快 N’EX、利木津巴士等,都提供直達市中心或主要飯店的服務,對攜帶行李的旅客來說格外友善。

在購物與支付環境上,日本同樣高度貼近外國旅客需求。多數百貨公司、藥妝店與大型商店都提供免稅服務,並以清楚標示引導觀光客辦理退稅流程。信用卡在飯店、大型餐廳與商場的使用相當普及,近年行動支付如PayPay、LINE Pay等也快速擴張,讓消費方式更加多元。即使是在街頭巷尾,日本密集分布的自動販賣機與便利商店,也能隨時補給飲料、簡餐或生活用品,對旅途中臨時需求的應對能力極高。

住宿與餐飲方面,日本同樣展現出高度包容性。從國際連鎖飯店、日式傳統旅館、商務旅館到膠囊旅館,旅客可依預算與體驗需求自由選擇。許多餐廳提供中英日對照菜單,甚至搭配圖片或食物模型,讓點餐幾乎沒有語言障礙。便利商店24小時營業,不僅能解決宵夜與早餐問題,也提供影印、寄物、繳費等多種服務,成為外國旅客旅途中不可或缺的存在。

除了硬體與制度,日本在生活細節上也展現高度體貼。各大城市與觀光地點普遍設有免費Wi-Fi,方便旅客即時查詢資訊與聯繫親友。公共廁所乾淨整潔,車站與公共設施的無障礙設計完善,對攜帶大型行李、長者或行動不便者相當友好。同時,日本還提供豐富多元的文化體驗,如和服體驗、主題咖啡廳、溫泉文化與四季分明的祭典活動,讓不同背景的旅客都能找到屬於自己的旅行樂趣。

當然,為了讓旅程更加順利,理解當地習俗也相當重要。日本多數地區不鼓勵邊走邊吃,通常會在店門口或指定區域享用食物。公共場合,特別是電車內,保持安靜被視為基本禮儀。垃圾分類規定相對嚴格,旅客若能遵守當地方式處理垃圾,也能展現對環境與文化的尊重。

整體而言,日本透過語言、交通、支付、住宿與生活細節的全面設計,成功打造出一個對外國旅客高度友善的旅行環境。這種將「便利」與「秩序」結合的觀光模式,不僅降低旅遊門檻,也讓旅人能更專注於探索日本的文化、風景與人情,這正是日本觀光長期吸引全球旅客的重要原因。

Japan has long regarded “tourism friendliness” as a national-level priority. As a result, thoughtful design for international visitors can be seen throughout its urban planning, transportation systems, and everyday services. Whether visiting Japan for the first time or returning for the tenth, travelers often feel that they can explore the country with confidence even without knowing Japanese. This sense of ease and reassurance is one of the key reasons Japan continues to earn such high praise as a travel destination.

 

In terms of language accessibility, major cities and tourist areas in Japan are now thoroughly multilingual. Transportation hubs such as Tokyo Station, Narita and Haneda Airports, Osaka Umeda, and Kyoto Station, as well as popular attractions and large shopping complexes, commonly feature signage in Japanese, English, Chinese, and Korean. This significantly reduces the risk of getting lost and eases anxiety when navigating transport systems or purchasing tickets. In addition, most airports and major stations have dedicated tourist information centers for foreign visitors, where staff can provide assistance in English and often Chinese or Korean as well. Travelers can receive maps, route guidance, and itinerary suggestions on the spot. Combined with multilingual official tourism websites and apps, visitors can easily look up routes, attractions, and real-time information, making trip planning far more efficient.

Transportation convenience is one of the most frequently praised aspects of traveling in Japan. IC cards such as Suica and Pasmo are often described as “must-have items” for visitors. With a single card, travelers can ride trains, subways, and buses, and also make purchases at convenience stores, vending machines, and some restaurants, eliminating the hassle of buying tickets or handling change. Japan also offers a wide range of travel passes tailored to tourists, including nationwide and regional JR Passes as well as Tokyo subway day passes, allowing travelers with packed itineraries to manage transportation costs effectively. For airport access, services such as the Narita Express (N’EX) and airport limousine buses provide direct connections to city centers and major hotels, which is especially convenient for travelers carrying luggage.

Shopping and payment environments in Japan are likewise designed with international visitors in mind. Many department stores, drugstores, and large retailers offer tax-free shopping, with clear signage guiding tourists through the refund process. Credit cards are widely accepted at hotels, large restaurants, and shopping malls, and mobile payment services such as PayPay and LINE Pay have become increasingly common in recent years. Even in everyday situations, Japan’s dense network of vending machines and convenience stores allows travelers to quickly purchase drinks, snacks, or daily necessities, making it easy to handle unexpected needs while on the move.

When it comes to accommodation and dining, Japan offers remarkable variety and flexibility. Travelers can choose from international hotel chains, traditional Japanese ryokan, business hotels, and capsule hotels depending on their budget and preferred experience. Many restaurants provide menus in Japanese, English, and Chinese, often accompanied by photos or realistic food models, making ordering straightforward even without language skills. Convenience stores operate 24 hours a day and offer not only food and drinks, but also services such as printing, luggage storage, and bill payment, making them an indispensable part of any trip.

Beyond infrastructure and systems, Japan’s attention to everyday details further enhances the travel experience. Free Wi-Fi is widely available in major cities and tourist areas, allowing travelers to stay connected and access information easily. Public restrooms are clean and well maintained, and stations and public facilities are equipped with comprehensive barrier-free designs, making travel easier for those with large luggage, elderly visitors, or people with limited mobility. At the same time, Japan offers a rich range of cultural experiences, including kimono rentals, themed cafés, hot spring culture, and seasonal festivals, ensuring that travelers of different interests and backgrounds can find something uniquely appealing.

That said, understanding local customs can make a trip even smoother. In many places, eating while walking is discouraged, and food is usually consumed near the shop or in designated areas. Quiet behavior is expected in public spaces, especially on trains. Garbage separation rules are relatively strict, and following local guidelines demonstrates respect for both the environment and Japanese culture.

Overall, through comprehensive planning in language support, transportation, payment systems, accommodation, and everyday services, Japan has successfully created a highly visitor-friendly travel environment. By combining convenience with order and consideration, Japan not only lowers the barriers to travel but also allows visitors to focus on discovering its culture, scenery, and people. This balance is a major reason why Japan continues to attract travelers from around the world year after year.